Listening Operations audit Automation
How listening first turned 8 hours of weekly reconciliation into a 5-minute daily read A Williamsburg roaster thought they needed new software. A conversation about their actual day revealed the three places things were slipping — and a focused fix that gave their operations manager his mornings back, then unlocked a wholesale expansion that grew revenue ~35% in the year that followed.
Outcome 8 hours/week returned · zero reconciliation errors · ~35% revenue growth in the year following Timeline Location
Industry Specialty coffee & wholesale Read the full story Listening Workflow redesign Website + reminders
Why a Queens dental practice's no-show problem wasn't actually a scheduling problem A six-chair family dental practice thought they needed a new booking system. Time spent watching the front desk revealed the real bottleneck — and a fix that cut no-shows by 43%, recovered ~$60K in formerly-empty-chair revenue per year, and didn't replace a single tool they were already using.
Outcome 43% drop in no-shows · ~$60K/yr in recovered chair revenue · 28% lift in patient satisfaction · 10+ hrs/week of front-desk time returned Timeline Location
Industry Healthcare · dental Read the full story Listening Data plumbing Process cleanup
The Upper East Side wine shop that got its evenings back An owner was hand-keying every online order at the end of each day because her two tools couldn't talk to each other correctly. A focused engagement returned 15 hours a month, added ~$8K in monthly recurring wine-club revenue, and quietly grew the shop.
Outcome 15 hours/month returned · books current-day · ~$8K/mo recurring revenue from new wine-club members · membership up 22% in six months Timeline Location
Industry Specialty retail · wine + wine club Read the full story Listening Custom software Operations architecture
How an automotive parts distributor traded fourteen browser tabs for the operations portal they actually wanted An NJ-based automotive parts distributor was running serial-number tracking, inventory adjustments, supplier coordination, photo-verification gates, and order fulfillment across more than a dozen Shopify admin tabs and a shared inbox. We replaced the chaos with a custom Next.js + Supabase ops portal — and a quiet bench of fifteen-plus Slack bots filling in the gaps. Same volume, one fewer person on daily ops.
Outcome Custom ops portal + 15+ Slack automations · 5,000+ SKUs tracked at serial-level accuracy · 40+ hours of weekly busywork eliminated · Daily ops manageable by 1 fewer person Timeline Location
Industry Automotive parts · B2B wholesale + D2C Read the full story E-commerce build Operations architecture SOPs + team enablement
A premium kitchen-appliance brand on a 90-day launch clock — and the audit a year later that found another six months of work An LA-based wholesale kitchen-appliance brand needed live operations by August 1st with no D2C infrastructure, no operational playbooks, and a dealer network that only existed in spreadsheets. We shipped Phase 1 on the deadline, came back a year later for a full audit, and built the post-launch backlog we'd spent the previous year earning the right to recommend.
Outcome Live ops by hard deadline · $400K+ in dealer revenue in year one · 80+ active dealers across 12 states · 95-finding post-launch audit + 6-month backlog Timeline
Industry Premium kitchen appliances · B2B wholesale + D2C launch Read the full story 